Business Applications of Natural Language Processing

Chatbots and Virtual Assistants

Increase customer engagement
Automate operations
Reduce support costs

Our state of the art chatbots dramatically enhance and improve customer service by understanding and interpreting messages, answering support queries, and directing users to available resources. Creating personalized support has never been easier with predictive intelligence and analytics.

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Semantic Search

Strategic search capability
Personalize search results
Enhance user experience

Our search engines utilize natural language processing services to conduct intent and contextual-based searches that return accurate and enhanced results. NLP is especially beneficial for companies running an e-Commerce platform, enabling them to recommend relevant products and services to customers.

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Sentiment Analysis

Gather customer insights
Improve the customer experience
Exceed customer expectations

Our natural language solution offers sentiment analysis to distinguish between fact and opinion; determines positive, negative, or neutral context; differentiates between emotion and sarcasm; and offers opinion spam detection. NLP eliminates errors, increases loyalty, improves reputation management and customer service.

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Question Answer Systems

Refine knowledge management
Automate processes
Strengthen customer support

Our automated machine learning systems are integrated with multiple backend data sources, providing the ability to quickly answer specific questions. Our NLP utilizes enterprise and customer data and QA systems to improve customer experience through great customer service, knowledge creation, and admin and marketing support.

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Speech recognition

Interpret data from calls
Increase effective communication
Improve customer satisfaction

Natural language processing software digitizes information into an understandable format and then analyzes the sound to create text extraction and interpret meaning. NLP provides numerous benefits, including convenience and efficiency, ability to multitask, improved productivity, and lower hiring costs.

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Text analysis

Attain valuable insight
Streamline decision making
Respond to customer demands

Natural language processing enables integrated text analysis to extract information. Businesses can recognize useful patterns and extract valuable insights from unstructured data. NLP machine learning applications can be used for social media monitoring and gathering information about customers’ interests.

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We Provide a Natural Language Processing (NLP) Solution for Any Challenge

For Startups
For Enterprises

Benefits for Startups.

Data Collection

To provide NLP startups with representative and relevant training data we deliver data mining services, all while gathering data from a wide range of resources, as well as ready-to-use datasets.

Mitigated Technical Risks

Unicsoft’s experienced deep learning engineers examine the feasibility of a startup’s idea prior to development. We eliminate all development issues, ensuring on-time completion at reduced costs.

Delivered to Market Quickly

While NLP solutions typically require time to acquire data and train models, enterprises usually expect quick proof of concepts to prove solution viability. We assess product feasibility and deliver PoCs within tight deadlines.

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Benefits for Enterprises.

Clear Performance Metrics

Unicsoft creates KPIs from the beginning of each NLP project to accurately measure ROI. Metrics may include an increase in conversations, decrease of low-value contacts, or reduction of processing time.

Tailored to Business Requirements

Unicsoft analyzes enterprise business processes from project onset to scope NLP use cases to those that will benefit real customers. We create a user journey that delivers value.

End-to-End Technology Support

Unicsoft provides full-cycle NLP product development services: managing data and models, continually monitoring system performance, and maintaining IT ecosystem. This ensures smooth product integration within the company and continuous efficiency.

Request a Consultation

We Provide a Natural Language Processing (NLP) Solution for Any Challenge

For Startups

Data Collection

To provide NLP startups with representative and relevant training data we deliver data mining services, all while gathering data from a wide range of resources, as well as ready-to-use datasets.

Mitigated Technical Risks

Unicsoft’s experienced deep learning engineers examine the feasibility of a startup’s idea prior to development. We eliminate all development issues, ensuring on-time completion at reduced costs.

Delivered to Market Quickly

While NLP solutions typically require time to acquire data and train models, enterprises usually expect quick proof of concepts to prove solution viability. We assess product feasibility and deliver PoCs within tight deadlines.

Request a Consultation
For Enterprises

Clear Performance Metrics

Unicsoft creates KPIs from the beginning of each NLP project to accurately measure ROI. Metrics may include an increase in conversations, decrease of low-value contacts, or reduction of processing time.

Tailored to Business Requirements

Unicsoft analyzes enterprise business processes from project onset to scope NLP use cases to those that will benefit real customers. We create a user journey that delivers value.

End-to-End Technology Support

Unicsoft provides full-cycle NLP product development services: managing data and models, continually monitoring system performance, and maintaining IT ecosystem. This ensures smooth product integration within the company and continuous efficiency.

Request a Consultation

Want to start your NLP project with an experienced partner?

Access Our Unique Services

Natural Language Processing
(NLP) Services

Discovery Stage

Unicsoft defines the problem and creates a solution. We explore company processes, information, and data requirements, and offer solutions that natural language processing (NLP) and machine learning can address.

Product Feasibility Study

We utilize customer data and build machine learning models to assess the potential of natural language understanding. We ensure there is enough high quality data, choose the most effective product development for the budget, and deliver the best for end users.

Product Development

We create and implement a product roadmap that considers all relevant requirements regarding system performance, data robustness, and security. We design a product MVP to speed up time to market and ensure immediate traction.

Support and Maintenance

Unicsoft customers can focus on their business while we ensure the availability of the developed system and implement improvements to ever-changing conditions. Our flexible machine learning specialists keep systems running smoothly.
Contact the expert

Discovery Stage

Unicsoft defines the problem and creates a solution. We explore company processes, information, and data requirements, and offer solutions that natural language processing (NLP) and machine learning can address.

Contact the expert
 Discovery Stage

Product Feasibility Study

We utilize customer data and build machine learning models to assess the potential of natural language understanding. We ensure there is enough high quality data, choose the most effective product development for the budget, and deliver the best for end users.

Contact the expert
Product Feasibility Study

Product Development

We create and implement a product roadmap that considers all relevant requirements regarding system performance, data robustness, and security. We design a product MVP to speed up time to market and ensure immediate traction.

Contact the expert
Product Development

Support and Maintenance

Unicsoft customers can focus on their business while we ensure the availability of the developed system and implement improvements to ever-changing conditions. Our flexible machine learning specialists keep systems running smoothly.

Contact the expert
Support and Maintenance

How we help customers build
NLP-powered solutions

Artificial intelligence for cryptocurrency price prediction

AI model for analyzing the cryptocurrency market Challenge

Read more
ARTIFICIAL INTELLIGENCE FOR CRYPTOCURRENCY PRICE PREDICTION

Distributed immutable data storage based on blockchain

Increasing awareness of embedded database and Blockchain risk-reducement opportunities

Read more
DISTRIBUTED IMMUTABLE DATA STORAGE BASED ON BLOCKCHAIN

Analysis of customer’s feedback

Increasing customer loyalty, driving business changes, and delivering real ROI

Read more
ANALYSIS OF CUSTOMER’S FEEDBACK
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Natural Language Processing Techniques

Information Extraction

With machine learning, we extract structured information from unstructured data or semi-structured data to retrieve useful and valuable information.

Text Classification

Text categorization creates segregated structured data that is easier to search and organize, reducing errors, providing insights, and saving time.

Named Entity Recognition

Our advanced NLP system locates and classifies specific words within unstructured data into predefined categories, improving entity extraction.

Intent Classification

NLP provides a sophisticated understanding of linguistic nuances, while identifying intent and objectives. The system classifies text into various datasets.

Relationship Extraction

We utilize Relation Extraction (RE) to detect and extract semantic relationships from texts, which usually occur between two or more entities.

Content Clustering

Our NPL system creates an unsupervised technique of identifying structure within documents, which allows similar documents to be grouped together.

Fact Extraction

After calculated text extraction, we then complete high quality databases of structured information for analysis, visualization, and flagging issues.

Text Generation and Summarization

Text generation automatically extends or converts a body of text into a coherent and structured document, or summarizes key points.

Want to start your NLP project with an experienced partner?

Request a Consultation

Natural Language Processing Case Studies by Industries

E-learning

NLP-powered Learning Management Systems offer automatic classification of e-learning materials; document search functionality; matching student knowledge and course content; automatic evaluation; and content analysis of e-learning and existing course content.

Finance

Harness NLP by extracting data and making predictions regarding the stock market; NLP can read and understand thousands of financial documents; and reviews users’ digital footprint via machine learning algorithms to convert data into credit scores.

Healthcare

NLP identifies key words within clinical records and patient feedback to provide benchmarks regarding patient experience; collects and analyzes healthcare reviews on third-party sites; and transcribes physician/patient conversations automatically.

Legal

NLP understands and predicts law by converting unstructured text into formal data to be processed and analyzed. There is vast digitized legal text data that can improve the effectiveness of legal services through natural language processing.

E-commerce

NLP provides smart product recommendations that combine insights and suggestions for customer engagement; semantic-based search learns purchasing habits and personalizes product rankings; and sentiment analysis provides data on customers’ reviews.

Marketing

NLP analyzes social media content and product reviews to produce data insights; more effectively monitors competition; and handles unstructured social media data to help identify key influencers and determines if content resonates with followers.

Let Our Clients Do the Talking

Andre Kholodov

Andre Kholodov

CEO, ADUK GmbH, Germany

Transparency in communication is a fantastic skill for a partner to have. In addition, Unicsoft proved their expertise among a vast range of technologies, which was emphasized by our client. The project manager was extremely responsive. He was available 24/7 to cover all questions and demonstrate progress as needed.

Andre Kholodov

CEO, ADUK GmbH, Germany

Nov. - Dec. 2019
Paulina Podgorska

Paulina Podgorska

Founder, SOSsitter, Canada

I've been much more satisfied with Unicsoft's work compared to other local providers in North America. They're dedicated, smart, and work with my business, rather than for my business. I've also been very impressed by the quality of their code overall.

Paulina Podgorska

Founder, SOSsitter, Canada

Imran Rehman

Imran Rehman

Owner, KOKORO, Austria

It was excellent. We have never been disappointed. Problems did arise, but Unicsoft maintains a wonderful platform for collaboration through which we found solutions. They really analyzed and tried to understand the business use of the tool I wanted to develop.

Imran Rehman

Owner, KOKORO, Austria

Konstantin Ivanov

Konstantin Ivanov

Chief Digital Officer (CDO) at Atlantic Group (AGL)

We have been highly impressed by the close cooperation, pro-active team, and project execution within the schedule and budget. The intermediate results were demonstrated permanently and transparently every week. Enough attention was paid to documentation, which was really useful for our product's future scalability.

Konstantin Ivanov

Chief Digital Officer (CDO) at Atlantic Group (AGL)

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